FAQ

How much does it cost for a C3VA?

We offer two levels of assistants: $35/hr for routine tasks like database entry and $45/hr for more complex tasks. At C3 Virtual, we'll select the best option to meet your needs and ensure tasks are accomplished efficiently. Both hourly rates go towards your monthly fee. We'll give you a heads-up once we reach close to 80% of your budget and won't exceed your budget or fixed monthly cap without your confirmation.

How should I communicate and keep in touch with my C3VA?

We adapt to your individual working style so your C3VA is available via text, email, phone, Slack, Google Meet, Google Chat, smoke signals, communication drums, carrier pigeons, etc.

Is there a cancellation fee?

You can cancel at any time with just 30 days' notice once you are on the regular plan. Please note that cancellations are not allowed during the trial period. Months are not prorated, and payment is due in full on the first of the month.

Do you offer reception services?

Unfortunately, no – that’s not part of our services offered. We can, however, research virtual receptionist companies for you and help you pick out one that best suits your needs.

When is my C3VA available?

Your C3VA is available from Monday to Friday, 08:00 - 5:00 PM MDT. Weekends are open for urgent tasks but may be charged at a higher rate. Please discuss all urgent requests with your C3VA. Tasks may be submitted via email anytime and your dedicated assistant will begin working on your request(s) during our business hours. We are closed for the majority of holidays observed by the federal government and your C3VA will inform you of any vacation plans. Please chat directly with your assistant to confirm time off.

Will I be charged if I need my C3VA to learn a specific software?

Should you employ a proprietary software or a platform that is less common, it’s entirely possible that your C3VA will be unfamiliar with this technology. If this is the case, your C3VA will need to train to use said software and this is indeed billed time.

We can suggest technologies that assist in bridging the gap between being virtual and being physically present, or point you in the right direction when an additional resource or referral is needed (graphics, virtual reception, sales training, video production, etc.). Our C3VA’s are continuously learning new software, social media, marketing strategies, content creation, etc.