FAQ
How should I communicate with my C3VA?
We adapt to your working style - email, Slack, phone, text, Google Meet, or your preferred platform. Your C3VA will use whatever method makes your life easier.
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Is there a cancellation fee?
No. You can cancel anytime with 30 days’ notice. Payments are due in full on the 1st of each month for the prior month’s service. We do not prorate partial months.
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When is my C3VA available?
Availability varies depending on your assistant’s time zone and schedule. You can submit tasks via email anytime, and your C3VA will begin working on them during normal business hours. We observe most U.S. federal holidays. Your C3VA will communicate any vacation plans directly with you.
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Will I be charged if my C3VA needs to learn a specific software?
If your business uses proprietary or less common tools, your C3VA may need training time, which is billable. We’re fast learners and already experienced with tools like QuickBooks, AccountingSeed, and more. If we don’t know it, we’ll learn it.
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Do you offer receptionist services?
C3 Virtual does not provide receptionist services, but you may find exactly what you need through C3 Fuzion.
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How do I get started with a C3VA?
After signing up, we’ll walk you through a brief onboarding process to understand your needs and preferences. From there, we’ll pair you with a C3VA who aligns with your goals and workflow.
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What kinds of tasks can my C3VA handle?
Your C3VA can assist with inbox and calendar management, invoicing, project coordination, content support, and more. You can find more information on this on our Services page. If you have a specific need, please let us know.
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Can I change VAs if it’s not a good fit?
Yes. If your current assistant isn’t the right match, we’ll work with you to find someone better suited to your needs and ensure a smooth handoff or refer you to C3 Fuzion.
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How do you ensure quality and security?
All C3VAs sign confidentiality agreements and follow best practices for data protection and remote work. We use secure tools and are happy to follow any internal protocols you provide.
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Do I have to commit to a long-term contract?
No long-term contracts are required. We offer flexible, month-to-month support with just 30 days’ notice. The current service minimum is $899/month, billed on the 1st of each month for the prior month’s usage.
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